2020 has been a turbulent year for us all due to covid 19 and it has changed how we go through our daily life. Things such as a national lockdown or wearing a facemask has become our new norm. I am sure you can agree that these changes have been something to adjust to. It gives pleasure for us to globally celebrate the new breakthrough of a vaccine. With year 2021 approaching just around the corner, we can look forward to creating a more positive year. We give you tips for your business to thrive through 2021, where you can create a positive business for a positive new year.
1. Embracing change
2. Keeping customer experience
3. Data driven decision making
4. Realtime customer service
Real time customer service is being able to engage with customers without delay. This is a form of providing a good customer experience and using data for effective decision making. This can be done from taking a proactive approach in ensuring enough staff are available on popularly used platforms, to offering self-service to customers in order for them to complete the service without the wait for staff. Not only will real time service make your customers happier, it will also benefit your business. If your business has not incorporated this yet, now is the time to!
5. Enjoy the new year!
Most of all, don’t forget to enjoy the new year! If your business is oozing with happiness, it will surely rub off on to your customers. A saying goes, work hard play hard. We say, enjoy 2021.
AUTHOR: JOY DIDEOLA
DATE: 10 DECEMBER 2020